Shipping and Return Policy

At Dardyal Store, we are committed to providing a seamless shopping experience, including reliable shipping and hassle-free returns. This policy outlines the terms for shipping, delivery, and returns to ensure transparency and satisfaction.

Shipping Policy

1. Shipping Locations

We currently ship to [list of regions or countries you serve]. If your location is not listed, please contact us at tabeer@dardyalstore.com for assistance.

2. Processing Time

  • Orders are typically processed within 2-3 business days after payment confirmation.
  • Custom or made-to-order items may require additional processing time, detailed in the product description.

3. Shipping Methods and Costs

  • Shipping options and costs are calculated at checkout based on your location and the size/weight of your order.
  • Free shipping may be available for orders over a certain amount ([insert threshold, if applicable]).

4. Estimated Delivery Times

Delivery times vary depending on the destination and shipping method:

  • Standard Shipping: [Insert range, e.g., 5-7 business days].
  • Expedited Shipping: [Insert range, e.g., 2-4 business days].

We strive to meet estimated delivery times, but delays may occur due to unforeseen circumstances (e.g., weather, carrier delays).

5. Tracking Information

Once your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment.

6. Delivery Issues

If you experience issues such as:

  • Damaged Packages: Report damages to tabeer@dardyalstore.com within 48 hours of delivery with photos of the damage.
  • Lost Packages: Contact us immediately to resolve the issue with the carrier.

Return Policy

1. Eligibility for Returns

Returns are accepted under the following conditions:

  • Requests must be made within 14 days of delivery.
  • Items must be unused, in original packaging, and in resalable condition.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following are not eligible for return:

  • Custom or made-to-order furniture.
  • Clearance or final sale items (unless defective).
  • Items that have been used, damaged by the customer, or altered.

3. Return Process

3.1. Contact Us
To initiate a return, email tabeer@dardyalstore.com with:

  • Your order number.
  • Reason for the return.
  • Photos of the item if it is damaged or defective.

3.2. Approval and Instructions
Once approved, you will receive a Return Authorization Number (RAN) and detailed instructions for returning the item.

3.3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Items must be securely packaged to prevent damage during transit.

4. Refunds

4.1. Inspection
Returned items are inspected upon receipt to ensure they meet return criteria.

4.2. Processing Refunds

  • Approved refunds are processed within 7-10 business days and credited to the original payment method.
  • Shipping costs are non-refundable unless the return is due to a mistake on our part.

4.3. Partial Refunds
In certain cases, partial refunds may be issued for items showing signs of minor use or handling.

5. Exchanges

We offer exchanges for eligible items if requested within 14 days of delivery. Follow the same process outlined for returns.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery.
  • Provide photos of the damage or defect.
    We will arrange for a replacement, repair, or refund at no additional cost to you.

7. Custom Orders

Custom-made items are non-returnable unless they arrive damaged or defective.

Important Notes

  • Original shipping costs are non-refundable unless the return is due to a defect or error by Dardyal Store.
  • Returns or exchanges without prior authorization may not be accepted.

Contact Us

For questions about shipping or returns, please contact us:

By placing an order with Dardyal Store, you agree to this Shipping and Return Policy. We reserve the right to modify this policy at any time, with changes effective upon posting to our website.