Refund Policy

At Dardyal Store, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges. Please review this policy to understand your rights and our procedures.

1. Eligibility for Returns and Refunds

We accept returns and refunds under the following conditions:

  • The request is made within 14 days of delivery.
  • The item is unused, in its original packaging, and in resalable condition.
  • Proof of purchase (receipt or order confirmation) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order furniture.
  • Clearance or sale items (unless defective).
  • Items that show signs of use, damage, or alterations not caused by delivery.

3. How to Request a Return or Refund

3.1. Contact Us
To initiate a return or refund, email us at tabeer@dardyalstore.com with:

  • Your order number.
  • A description of the issue.
  • Photos of the item, if applicable (e.g., for damaged or defective products).

3.2. Return Authorization
Once approved, you will receive a Return Authorization Number (RAN) and instructions for returning the item. Returns without prior authorization may not be accepted.

3.3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Ensure items are securely packaged to avoid damage during transit.

4. Refund Process

4.1. Inspection
Upon receiving your return, we will inspect the item to ensure it meets the return criteria.

4.2. Refund Approval
If approved, refunds will be processed within 7-10 business days using the original payment method.

4.3. Partial Refunds
In some cases, partial refunds may be granted for items that show signs of minor use or damage.

5. Exchanges

We accept exchanges for eligible items under the same conditions as returns. To request an exchange, follow the same steps outlined in Section 3.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery.
  • Provide photos of the damage/defect.
    We will arrange for a replacement, repair, or full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after the stated time frame:

  1. Check your bank or payment account.
  2. Contact your credit card company or payment provider; processing times may vary.
  3. If you still have issues, contact us at tabeer@dardyalstore.com for assistance.

8. Custom Orders

Custom-made items are non-refundable unless they arrive defective or damaged. In such cases, contact us to arrange a solution.

9. Contact Us

For questions or concerns regarding this Refund Policy, please reach out:

By purchasing from Dardyal Store, you agree to this Refund Policy. We reserve the right to update or modify this policy at any time. Changes will be effective upon posting to our website.